ryde@mediadvice.com.au

(02) 9878 3030

Shipping & Returns Policy

All compounding orders are sent by express post with Australia Post, with the tracking number provided.  

To ensure secure delivery, we recommend all parcels be signed for upon receipt. 

If you will not be at home during delivery hours, please choose an address where someone will be available to sign for your parcel.  Alternatively, you can select ‘Authority to Leave’ when Australia Post sends you the delivery confirmation and your parcel will be left at the delivery address. 

Delivery time frames 

Sydney, ACT, Melbourne, and Brisbane metro 1-2 business days from completion of order. (It will take 2 days to complete order). 

All other regions will take 2-3 business days plus 2 days to complete the order. 

Please note: Shipping times are a guideline and subject to change. Sometimes due to unforeseen circumstances beyond our control (e.g. stock unavailability, peak period for Australia Post this may be extended. In such instances, we will contact you to advise of the delay. 

Middleton Compounding Pharmacy takes no responsibility for any delay in delivery caused by any acts or omissions of carriers. While we take every care to package your product appropriately for transport, we take no responsibility for loss of products or damage to products that occurs during New South Wales Public Holidays.  

Delivery Fee 

The delivery fee is the Australia Post standard express postage fee of $13. 

Cancellation of Orders 

You can cancel an order by calling the pharmacy on: (02) 9878 3030 within 24 hours. However, if the order is already prepared, we cannot issue a refund as all products are customised to the individual.  

Returns and Exchanges 

Due to NSW Health regulations, prescription items and compounded medicines cannot be returned for a refund.  

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