ryde@mediadvice.com.au
(02) 9878 3030
FAQ
Frequently Asked Questions
What happens if I don’t receive my order?
Call the pharmacy on (02) 9878 3030 and we can help to resolve the issue.
Can I pick up my order from the pharmacy, even if I ordered online?
Yes, you can.
How do I refill a prescription?
Call the pharmacy, email, or re-order online by filling out the ‘Contact Us’ Form.
Is compounding expensive?
The cost of compound medication depends on the type of dosage form and equipment required, the duration of researching and preparing the medication, and the necessary raw ingredients. You can call the pharmacy for an individual quote.
Compounding medicines are not covered under the Pharmaceutical Benefits Scheme (PBS). It is a private prescription due to the custom dose, strength, ingredient and quantity to suit the individual.
Can anyone use compounded medicines?
Yes! Anyone can be prescribed a compounded medication. This medication is intended especially for people who need special medical services that cannot be treated by commercially manufactured drugs
Is compounding legal and safe?
The registration for pharmacists including compound is scrutinised and validated by the Pharmacy Board of Australia. Even though most pharmacies can prepare simple compound medicines, some should still undertake further training and education to assure the effectiveness and safety of the medication.
Does compound medication require a prescription?
Yes, the prescription is the primary document you need for your compound medication. This will serve as the basis of the expert in
Do I need to pay online for the medication? Or What are the payment options?
No, we will contact you by phone to get your card details to pay. Card and cash payments are accepted.